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August 27, 2007 / Toby Dayton

Jim Stroud Has Good Advice For Monster

Following-up on my post from last Friday about Monster waiting 5 days to notify its users that 1.3 million records had been stolen, I found an excellent post by Jim Stroud on what Monster should have done in reaction to the security breach. Jim’s well-articulated response is actually a pretty good template for any company that wants to leverage the web in response to a crisis-like situation. Too bad Monster failed to act in a manner even remotely close to what Stroud outlined in his post and instead, cowered in the corner hoping that the crisis would blow over without anyone noticing.

[tags]Jim Stroud, Monster, Monster.com, How To Handle Crisis, Leveraging The Web In A Crisis, Monster Fails To Protect Data[/tags]